Our Return Policy


Atsinglecylinderrepair.com we want you to be 100% satisfied with your purchase.Is the item you received maybe not what you expected or you just order a wrong one. Just simply return your equipment, engine or accessory purchase to us within 14 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs.

Here’show it works. Returned merchandise must have a Return Material Authorization (RMA) #. Please call us at 510-558-1112 and speak with a customer service representative to obtain a RMA # and shipping instructions. We will credit your payment account within 7 days of receiving the returned item.


Unopened Merchandise:

You may return "unopened" equipment, engines and other whole goods products parts and accessories within 14 days of delivery for a refund.You will be responsible for both the original outbound shipping & handling charges as well as return shipping charges. Restocking fees of up to 25% will be applied


Opened Merchandise:

"Opened"products and accessories can be returned within 14 days of delivery*, but will be subject to a 25% restocking fee to cover re-sale expenses. You will be responsible for both the original outbound shipping and handling charges as well as return shipping charges. Opened returns must be in "like new"condition (re-sellable) with all original materials. You are also responsible for returning the product in the original packaging or packaging that is of equal quality to the original. If product has been used the product cannot be returned. 


Engines:

Engines that have been either mounted, fueled or run can not be returned. If an engines found to be defective, you must follow the manufacturer's warranty process.


Engine Powered Equipment:

Due to federal shipping regulations, engine powered equipment can not be returned once it has been gassed or oiled. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under the terms of the manufacturer’s warranty. For additional information please call us and speak with a customer service representative who will be happy to assist you.


Damaged Products:

Please take the time to inspect the goods before you sign the delivery receipt from the carrier.


Suspect Damage:

Sometimes,the outer carton may appear damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the freight claim is less of a hassle. Take pictures of the damages if you found at time you are receiving your item will help a lot on damage claim process.


Obvious Damage:

Do not sign for damaged products. If your product arrives damaged, please(1) Refuse the shipment and (2)  Call us right away so we can process the appropriate claims and coordinate an exchange for you.


Cancelled Orders:

Unfortunately,any order that has already shipped cannot be cancelled and if an order is refused, it will then fall under our standard return policy, where shipping& handling costs will be deducted from your refund.


Product Operation:

We recommend that you operate your product within 10 days of receipt, if you found any issue.Please contact us at 510-558-1112 ask for tech support. Most common issue can be solved over the phone.